Your Brain Is the Best UX Researcher You Never Hired

One of the strangest things about product design is how different a product can feel once it leaves the designer’s laptop and enters somebody else’s life. While you’re designing it, everything seems obvious, the hierarchy makes sense, the buttons are

Why Nigerian Traffic Is Actually a Product Design Problem

There are probably few better places to study human behaviour than a Nigerian road at 7:30 in the morning. You can plan your route the night before, check Google Maps before you leave, calculate the estimated travel time and even convince yourself that,

AI Doesn’t Have a UX Problem. Humans Have an AI Problem.

I’ve been thinking about how strange our relationship with AI has become. We spent years imagining intelligent machines as robots, talking computers and futuristic dashboards, yet one of the most powerful forms of AI most people use today is a

With Great Power Comes Great Financial Access